Terms as stated in Refunds and Returns Policy shall refer to Terra Vinum, LLC as "Purple Star Wines" and customer as "Purchaser". Our standard freight carrier, FedEx, shall be referred to as "Carrier".
Quality Guarantee: If your wine is flawed or damaged (by means other than "Carrier"), you may return the product for exchange or refund (except where prohibited by law). Purple Star Wines will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by Carrier are not the responsibility of Purple Star Wines. Purchaser must submit claims for shipping charge reimbursement directly to the Carrier.
Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, Purple Star Wines will pay FedEx Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.
Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given. Please ship returns to:
Purple Star Wines, 10811 NE 149th St., Brush Prairie, WA 98606
Returned Shipments for Invalid Address: If a shipment is returned to Purple Star Wines due to delivery failure for an invalid address, Purple Star Wines will contact you. If we do not receive a response before final delivery attempt, Purple Star Wines will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.
CREDIT CARD REFUND POLICY
Purple Star Wines processes refunds to the credit card used at time of purchase. Returns are credited upon receiving the returned shipment. Once a refund has been approved and processed, an email confirmation will be sent to you. Refunds should post to your credit card within 5 business days (but depending on when your credit card company processes the refund, it may take 1-2 billing cycles to appear on the paper statement you receive in the mail).